Lead Account Manager

Job Overview:We are seeking a highly skilled and dynamic Lead - Account Manager to oversee and ensure the smooth delivery of projects across our Departments (UX/UI Design, Tech & Digital Marketing). This role requires managing a team of Account Managers and Project Managers, handling all client escalations, and ensuring seamless inter and intra-team communication. The Lead - Account Manager will play a critical role in driving efficiency, meeting deadlines, and maintaining client satisfaction.Key Responsibilities:1. Project Delivery Management- Oversee project delivery across all Departments to ensure on-time, high-quality outcomes. - Monitor progress and address potential roadblocks proactively. - Develop and implement processes to optimize delivery timelines and quality.2. Team Management- Act as the reporting manager for all Account Managers and Project Managers. - Conduct regular team reviews to evaluate performance and provide constructive feedback. - Facilitate collaboration across teams to align goals and priorities.3. Client Escalation Management- Serve as the first point of contact for client escalations. - Resolve issues swiftly and effectively, ensuring client satisfaction and retention. - Establish protocols to minimize future escalations and improve service levels.4. Communication and Coordination- Manage inter and intra-team communication for seamless operations. - Act as a bridge between creative, technical, marketing and account teams to ensure alignment. - Host regular status update meetings and share insights with leadership.5. Reporting and Analysis- Provide detailed project status reports to leadership, including risks and opportunities. - Analyze delivery metrics and recommend improvements for efficiency.Key Performance Indicators (KPIs):- On-time project delivery percentage. - Reduction in client escalations. - Team productivity and performance metrics. - Client satisfaction and retention rates. - Process improvement implementation rate.Qualifications and Skills:- Experience: Minimum 6-8 years in project delivery or operations management, preferably in IT services, digital marketing, or design agencies. - Leadership Skills: Proven ability to lead and motivate teams effectively. - Client Management: Expertise in handling escalations and building strong client relationships. - Process Orientation: Strong understanding of delivery processes and project management tools (e.g., Jira, Trello, Slack, Zoho Projects, etc). - Communication: Excellent verbal and written communication skills. - Problem-Solving: Ability to make quick decisions under pressure while balancing multiple priorities.What We Offer:- A collaborative work environment with opportunities for growth. - Competitive salary and performance-based incentives. - Opportunity to work with a dynamic team across creative and technical domains.

Apply Now