Key Account Executive

Job Title: Key Account ExecutiveLocation: JMD Megapolis, Sector 48, GurgaonJob Type: Full-TimeSalary Range: Up to ₹6 LPA (Based on Experience)Notice Period: Immediate Joiner'sJob Summary:The Key Account Executive will serve as the single point of contact (SPOC) for one or multiple key client accounts. The role involves day-to-day coordination, client communication, data analysis, and ensuring smooth service delivery. The candidate must be proactive, client-focused, and strong in Excel, MIS, and reporting.Key Roles & Responsibilities:Client Management & Coordination:- Act as the whole-sole SPOC for assigned client accounts. - Maintain regular communication with clients to understand requirements, expectations, and feedback. - Build and nurture long-term client relationships to drive client satisfaction and retention. - Coordinate internally with operations, recruitment, payroll, and management teams for seamless delivery.Requirement Handling & Service Delivery:- Understand client manpower requirements and ensure timely fulfilment. - Track daily/weekly/monthly deployments and ensure closure of open requirements. - Monitor service performance and take corrective measures wherever required. - Handle escalations and ensure timely resolution.Reporting, MIS & Analytics:- Prepare daily, weekly, and monthly MIS reports for clients and management. - Track key metrics such as deployment status, productivity, attendance, and attrition. - Use Excel and analytics to identify trends, gaps, and business opportunities. - Maintain accurate dashboards, trackers, and performance reports.Business Growth & Account Development:- Identify opportunities for revenue enhancement and additional service offerings. - Forecast upcoming client requirements and plan resources accordingly. - Maintain strong client engagement to ensure account stability and growth.Operational Excellence:- Coordinate with the internal HR and recruitment team for smooth onboarding. - Ensure compliance documents and reports are submitted on time. - Maintain discipline, professionalism, and timely communication.Skills & Competencies:Technical Skills- Strong hands-on experience with MS Excel (VLOOKUP, Pivot Table, MIS Reporting). - Ability to work with dashboards, trackers, and analytics. - Understanding of HR operations, recruitment processes, and manpower deployment (preferred).Soft Skills- Excellent verbal and written communication. - Strong client handling and relationship management. - Good analytical and problem-solving skills. - Ability to prioritize tasks and manage multiple accounts effectively.Qualification & Experience- Graduate / Post Graduate in any field. - Experience: 0–3+ years in Key Account Management, HR Operations, Client Servicing, or MIS roles. - Experience in staffing/recruitment/HR service industry preferred (but not mandatory).

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