Sales Head – In-House Telesales

Job Title: Sales Head – In-House TelesalesLocation: Gurgaon (Work From Office)Working Days: 5.5 Days/WeekExperience: 10+ YearsAbout HairOriginals:HairOriginals is India’s fastest-growing premium human hair extensions brand — proudly made in India and loved globally. Backed by Shark Tank India, we’re on a mission to redefine beauty and confidence through 100% natural human hair solutions. With Experience Centres across major cities and aggressive expansion plans, we’re looking for a retail leader who can drive profitability, scale operations, and create unmatched customer experiences across India.Role OverviewHairOriginals is looking for an experienced and dynamic Sales Head to lead, scale, and manage our in-house telesales organization. The ideal candidate will bring deep experience in high-velocity sales, team leadership, performance management, and strong understanding of sales funnels, lead qualification, conversion metrics, and customer experience.You will be responsible for building a high-performing telesales engine that converts leads from all channels (website, home trial, experience centers, campaigns, referrals, WhatsApp).Key Responsibilities1. Telesales Team Leadership- Lead and manage the entire in-house telesales team (Team Leads + Agents). - Hire, train, coach, and motivate team members to achieve monthly targets. - Implement a strong sales culture focused on performance, discipline & ownership.2. Sales Strategy & Execution- Build structured call flows, scripts, rebuttals, follow-up strategies. - Improve lead-to-visit & lead-to-conversion ratios across all product categories. - Set weekly & monthly sales targets for teams and individuals. - Ensure strict adherence to response time SLAs and call quality standards.3. Funnel & Performance Management- Monitor and optimize: - Lead allocation - Call attempts & connection rate - Qualification rate - Visit booking rate - Show rate at Experience Centres / Home Trials - Conversion & revenue - Work closely with marketing to improve lead quality and customer segmentation.4. Process & System Management- Implement SOPs, daily huddles, reporting systems and structured follow-up frameworks. - Work with CRM/admin layer teams to improve workflows, lead routing, and dashboards. - Identify operational gaps and fix leakage (missed calls, delays, non-responses).5. Training & Quality- Create continuous training programs (product knowledge, grooming, communication). - Conduct call audits, quality checks, and feedback sessions. - Ensure high customer satisfaction, empathy, and trust-building skills within the team.6. Reporting & Insights- Publish daily/weekly/monthly performance reports. - Provide insights on lead quality, conversion blockers, and customer trends. - Forecast sales volumes & manpower requirements.Requirements- 10+ years of experience in telesales / inside sales, with at least 4–5 years in a leadership role. - Proven experience managing high-volume telesales teams. - Strong understanding of CRM systems, sales funnels, and performance metrics. - Excellent communication, coaching, and team-building skills. - High ownership, target-driven, and disciplined. - Experience in D2C, services, consumer products, beauty, personal care, or similar fast-paced environments preferred.What We Offer- Lead the sales engine of India’s premium human hair brand. - High ownership, strategic role directly impacting business growth. - Young, fast-moving environment with strong cross-functional support.Please apply here or share your resume at HR@

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