Key Responsibilities:- Conduct follow-up sessions with customers to provide hearing aid fitting and usage guidance. - Provide remote support and troubleshooting via Zoom, Zoho, and phone. - Coordinate with service teams for product programming and after-sales alignment. - Please handle the escalation calls and make sure that it's timely. - Maintain accurate customer service and consultation records. - Stay updated on product features and fitting techniques.Skills & Qualifications:- Degree/Diploma in Audiology & Speech-Language Pathology. - Strong communication and customer-handling skills. - Comfortable with technology and remote consultation tools. - Experience in product fitting, programming, and after-sales service.