Team Leader Operations - International Travel Process

✈️ We’re Hiring | Team Leader – Airlines / Travel Process (International BPO) ✈️Location: GurgaonShifts: Rotational (24x7) | 5 days workingMandatory: International Airlines / Travel BPO Experience + GDS KnowledgeAre you a seasoned Team Leader from an International Airlines or Travel BPO process with strong GDS expertise? If you’ve led teams handling global customers and are hands-on with airline systems, this role is made for you.Key Responsibilities- Lead and manage a team of 15–20 advisors in an international airlines/travel process - Drive team performance across Productivity, Quality, CSAT, Shrinkage & Attrition - Deliver regular coaching, feedback, and performance reviews - Identify training needs and close process gaps proactively - Recommend and implement process improvements to enhance customer experience - Provide real-time floor support and manage customer escalations - Ensure achievement of IC targets and AHT benchmarks across tenure buckets - Conduct weekly coaching sessions and performance discussions - Track performance using MS Excel and basic reporting toolsMandatory Requirements (Non-Negotiable)- International BPO experience in Airlines / Travel process - Hands-on GDS knowledge: Amadeus / Galileo / Sabre - Proven team handling and people management experience - Excellent verbal and written communication skills in English - Strong analytical, organizational, and problem-solving abilities - Flexibility to work in a 24x7 rotational shift environmentWhy Join Us?- Work with a global leader in airline & travel services - Strong career growth in a stable international BPO setup - Leadership role with end-to-end team ownership and visibilityKnow more about us: IGT Company ProfileInterested candidates meeting the mandatory criteria may apply or share their CV via LinkedIn DM.

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