Customer Support Executive

CUSTOMER SUPPORT EXECUTIVEExperience: 1+ yearsLocation: Gurugram, HaryanaJob Type: Full-TimeEducation: Any GraduateWorking Mode: Mon-SatWorking Hours: 10AM -7PMDomain- BFSI (good to have)About Us:At ZFunds, we’re on a mission to simplify investments for everyone! We’re looking for passionate and customer-focused professionals who love solving problems and delivering exceptional service experiences. If you thrive in a fast-paced environment and enjoy helping customers succeed, this role is for you.Key Responsibilities:- Handle customer queries across calls, emails, and chat channels. - Ensure timely, accurate, and high-quality service delivery. - Build and nurture strong relationships with customers to enhance satisfaction and retention. - Provide expert assistance and guidance in the Finance/Mutual Funds domain. - Collaborate with internal teams to resolve customer issues efficiently.Requirements:- 1+ years of experience in Customer Service/Support (voice, email, and chat). - Strong understanding of the Finance Domain, especially Mutual Funds (mandatory). - Graduate in any discipline. - Excellent verbal and written communication skills. - Customer-first mindset with a proactive attitude.What We Offer:- Opportunity to work with a fast-growing FinTech company. - Dynamic, collaborative, and growth-oriented work culture. - Platform to learn and make a real impact in the financial ecosystem.Apply now at Istiyak@ and become a part of our journey!

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