Customer Support Executive

Customer Support Executive- EnglishOffice Location: Gurugram, Haryana ( On-site working)Contact Person: HR Nilaya, or share your resume with 8826601004 & [email protected] Mode - Face to Face only (No Virtual rounds)Working days- 6 days working with a roster offLanguages Preferred - EnglishSalary- 2.5 - 4 LPAJob descriptionPolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.Key Responsibilities:- Handle inbound and outbound calls to address customer queries and concerns. - Provide accurate information regarding insurance policies, premium calculations, and policy status. - Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up. - Maintain customer records by updating information in the CRM system. - Ensure customer satisfaction through professional communication and problem-solving. - Meet daily, weekly, and monthly targets set by the team lead.Required Skills:- Excellent communication skills (verbal and written). - Ability to handle customer queries efficiently and politely. - Basic computer knowledge and proficiency in MS Office and email. - Patience and empathy to manage difficult or irate customers. - Prior experience in a call centre or customer support role is a plus. - Freshers and experienced both can apply. - Minimum education: Graduate. - Salary package 2.5 LPA to 4 LPA.What do we offer?- Amazing work culture. - Complete the Day shift. - 6 Day working - 1 Roster off - Unlimited Incentives - Good opportunity for career progression. - GMC- Group medical coverage - Gratuity is paid as per applicable law, which is over.ISMS Responsibilities:-Be aware and comply with the ISMS Policy, procedures, and objectives;-Actively participate in ISMS exercises;-Request access to information from their Team Leaders/ Executives;-Report known and suspected security incidents to the IT Helpdesk.-Protect the secrecy of passwords; and-Protect information assets used by them against compromise of the confidentiality, integrity, or availability.Interested candidates can share their resume with nilayanandini@ or WhatsApp to 8826601004.

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