Customer Support Specialist

Job Title: Customer Support SpecialistIf you are interested in joining our team, please share your resume at pranshulkatariya@ or WhatsApp at 9311093328Company: Policy Bazaar Insurance Brokers Pvt. Ltd.Location: Sector 44, GurugramEmployment Type: Full-timeSalary range: ₹2.5 - ₹4LPA, depending on relevant experience.Job Description:Policy Bazaar is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Executives. In this role, you will be responsible for managing customer inquiries and driving sales through various channels. This is a blended process position, offering a dynamic work environment where you can grow and develop your skills.Responsibilities:- Handle customer inquiries via phone, email, and chat.- Provide detailed information about our products and services.- Assist customers in making informed decisions about their insurance needs.- Maintain accurate records of customer interactions and transactions.- Resolve customer complaints in a professional and timely manner.- Collaborate with team members to improve customer satisfaction.Requirements:- Experience: 0-4 years in customer service or sales.- Excellent communication and interpersonal skills.- Ability to handle high-pressure situations and resolve conflicts effectively.- Basic computer skills and familiarity with CRM systems.- Strong problem-solving abilities and attention to detail.- High School Diploma and Bachelor's degree preferred.Working Conditions:- 6-day working week.We do not conduct virtual interviews.

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