Customer Support Executive

Job Description – Customer Service -BPOProcess Type: Customer ServiceLocation: Gurgaon (Onsite)Workdays: 6 Days a Week (Rotational Weekly Off)Shift Timings:- Girls: Day Shift - Boys: Rotational ShiftsKey Responsibilities- Engage with clients to understand and address their needs effectively. - Build and maintain strong client relationships to drive customer satisfaction. - Handle customer queries promptly and professionally. - Ensure high-quality service delivery in accordance with process guidelines.Key Requirements- Graduation is mandatory. - Excellent English communication skills (verbal & written). - Minimum 1 year of BPO experience (must be verifiable on paper). - Good knowledge of customer service practices and procedures. - Ability to work in a fast-paced, client-focused environment.#CRM #ClientHandling #CustomerSatisfaction #LeadFollowUp #ProfessionalCommunication #RelationshipManagement #ProblemSolving #CrossSelling #Upselling

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