Customer Support Specialist : Fintech

About the jobCustomer Success Specialist – SBNRI(Gurgaon, 5 Days WFO)About SBNRI:We are a fast-growing fintech startup simplifying banking, investments & taxation for NRIs. Join us to be part of a dynamic, high-growth journey!Role Highlights:- First point of contact for client queries & issue resolution. - Provide tech/product support and ensure seamless client experience. - Collaborate with product & tech teams to resolve issues quickly. - Educate clients on product features & best practices. - Track & document client interactions and feedback for improvements.Requirements:- 1–2 years of experience in client/tech support and (preferably product/fintech). - Strong understanding of product-based company workflows. - Excellent communication (verbal & written). - Tech-savvy, problem-solver, with startup enthusiasm.Why SBNRI?- Work at a high-growth fintech startup. - Ownership, learning & career growth opportunities. - Energetic, collaborative culture.CTC - 5 TO 5.5 lpa max

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