Project Manager/ Client Service Manager

Company DescriptionIchelon Consulting Group, led by IIT-IIM graduates, is a premier business consulting, management, and analytics firm providing integrated advisory services to startups, established firms, and healthcare providers. The company specializes in healthcare digital marketing and offers expertise across domains such as business strategy, IT advisory, HR consulting, CRM support, and marketing. With tailored solutions, Ichelon Consulting Group focuses on market assessment, financial planning, recruitment, digital marketing, and brand establishment. The company operates from its office in Gurugram, India, delivering innovative and impactful services to clients.Job Responsibilities- Serve as the primary point of contact for assigned clients - understanding their needs and providing proactive support throughout their journey. - Manage the end-to-end client servicing process, which includes onboarding relevant experts, regular follow-ups with clients & SMEs, and addressing any client inquiries or concerns - Build and nurture strong client relationships, acting as a trusted advisor and strategic partner. - Identify opportunities for upselling and cross-selling to drive revenue growth and maximize client value - Ensure effective and timely communication with clients, providing regular updates and progress reports - Monitor client satisfaction, gather feedback, and implement continuous improvement initiatives to enhance the client experience - Stay updated on industry trends and market insights.Requirements:- Bachelor's degree in Business Administration, Marketing, or a related field. - Proven experience of at least 3-5 years in client servicing, account management, or a similar role. - Strong interpersonal and communication skills with the ability to build rapport and establish trust with clients and experts. - Excellent organizational and time management abilities, with a keen attention to detail. - Results-oriented mindset with a focus on achieving client satisfaction and driving business growth. - Ability to work independently, handle multiple priorities, and meet deadlines in a fast-paced environment. - Knowledge of the industry and understanding of expert networks is a plus. - Professionalism, integrity, and a commitment to delivering exceptional client experiences.Working Days-5Salary Budget-4-6LPANotice Period-Immediate-15days PreferredInterested Folks do send us your resume to hr@ or do apply here.

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