International/Domestic Customer Support Executive

Job Profile- International/Domestic Customer Support ExecutiveJob Location: Gurugram, Haryana onlyQualification- Graduation requiredSalary- 2.5 - 4 LPA + incentivesWorking Days- 6 days working with roster off.Contact Person - HR Anjali - What's app your resume to 8826269231Interview Mode - Face to Face only (No virtual rounds)Job descriptionPolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.Key Responsibilities:- Handle inbound and outbound calls to address customer queries and concerns. - Provide accurate information regarding insurance policies, premium calculations, and policy status. - Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up. - Maintain customer records by updating information in the CRM system. - Ensure customer satisfaction through professional communication and problem-solving. - Meet daily, weekly, and monthly targets set by the team lead.Required Skills:- Excellent communication skills (verbal and written) in English and Hindi. - Ability to handle customer queries efficiently and politely. - Basic computer knowledge and proficiency in MS Office and email. - Patience and empathy to manage difficult or irate customers. - Prior experience in a call center or customer support role is a plus. - Freshers and experience both can apply. - Minimum education: Graduate. - Salary package 2.5 Lpa to 4 Lpa.Interested candidates can share their resume to anjalikumari@ or What's app to 8826269231Regards,HR AnjaliPolicy BazaarWe are looking for Immediate joiners .

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