Fulfillment Centre Manager

STYLI is a digital-first fashion and lifestyle e-commerce platform launched in 2019 by the Landmark Group, headquartered in Dubai. Operating across the GCC and India, STYLI offers 25,000+ styles across apparel, footwear, and accessories — serving fashion-forward customers through a seamless, mobile-first online marketplace. With a relentless focus on affordability, trend relevance, and customer experience, STYLI is one of the fastest-growing fashion platforms in the region.1. End-to-End Fulfilment OperationsOversee all warehouse operations including inbound receiving, storage, inventory control, and outbound dispatch across all STYLI fulfilment nodes.Manage multiple fulfilment centres and 3PL partner sites, ensuring standardized processes and operational consistency.Drive seamless order processing, pick-pack-ship execution, and same-day/next-day fulfilment targets.Develop and implement SOPs and operational playbooks to sustain scalability during peak seasons.2. Team Leadership & People ManagementLead, coach, and develop a high-performing operations team across multiple locations, including shift supervisors, floor leads, and support staff.Define clear KPIs, conduct structured performance reviews, and cultivate a results-driven, safety-first culture.Own workforce planning, staffing, and training programs to ensure operational readiness at all times.Foster team engagement, reduce attrition, and build internal leadership pipelines.3. Inbound & Outbound OperationsOptimize inbound logistics covering vendor shipments, GRN processing, quality checks, and put-away efficiency.Drive outbound performance including dispatch adherence, carrier handoff accuracy, and real-time tracking.Identify and eliminate bottlenecks in turnaround time (TAT) and throughput across all operational stages.4. Inventory ManagementMaintain inventory accuracy at 99%+ across all warehouses through regular cycle counts, stock audits, and variance analysis.Design and enforce shrinkage control frameworks and damage prevention protocols.Collaborate with Category and Planning teams to optimize stock allocation, replenishment, and returns processing.5. Vendor & 3PL ManagementBuild and manage strategic relationships with 3PL providers, freight forwarders, and logistics vendors.Negotiate SLAs, commercial terms, and escalation frameworks with all external partners.Conduct regular performance reviews using scorecards and enforce accountability mechanisms.6. Budgeting & P&L OwnershipDevelop and manage annual operational budgets covering warehousing, logistics, and manpower costs.Own cost-per-order and cost-per-unit-shipped metrics, identifying opportunities for margin improvement.Report budget performance vs. actuals to senior leadership with variance explanations and corrective plans.7. SLA & KPI ManagementDefine, track, and own all operational KPIs including OTIF, TAT, fill rate, and order accuracy across all nodes.Present weekly and monthly performance dashboards to senior leadership with actionable insights.Proactively identify risks to SLA compliance and drive mitigation before escalation.8. Stakeholder ManagementServe as the primary operations interface for internal teams including Category, Finance, Technology, and Customer Experience.Drive cross-functional alignment on fulfilment capacity, peak planning, and product launch readiness.Manage escalations swiftly and ensure minimal disruption to customer-facing operations.9. Freight & Logistics CoordinationOversee domestic and international freight operations ensuring compliance with documentation, customs, and regulatory requirements.Optimize freight lanes, carrier selection, and transit timelines to balance cost and service level.Monitor carrier performance and drive continuous improvement in last-mile delivery reliability.10. Continuous Improvement & InnovationChampion a culture of continuous improvement using Lean, Six Sigma, and data-driven methodologies.Lead automation and technology adoption projects including WMS upgrades, robotics evaluation, and process digitization.Partner with the Technology team to enhance operational visibility through real-time dashboards and analytics.KEY PERFORMANCE INDICATORSOTIF (On-Time-In-Full)Order Fulfilment TATInventory AccuracyCost per Order / Unit ShippedWarehouse ProductivitySLA Adherence Across All NodesShrinkage & Damage RateVendor Performance ScoreCustomer Experience MetricsQUALIFICATIONS & EXPERIENCEBachelor's degree in Supply Chain, Logistics, Operations Management, or a related discipline; MBA strongly preferred.8–12+ years of progressive experience in e-commerce or omnichannel retail supply chain and warehouse operations.Demonstrated success in managing multi-site fulfilment networks and 3PL relationships at scale.Hands-on proficiency with WMS, ERP systems (SAP / Oracle preferred), and BI/analytics tools.Proven track record of leading large, multi-layered operations teams across geographies.Experience managing P&L and operational budgets of significant scale.

Apply Now