Head of Digital Businesses

Role: Head of Digital BusinessesLocation: GurgaonExperience: 15–20 yearsThe OpportunityThis is a defining leadership role to build and scale the digital engine of a large, established apparel and fashion retailer with a strong national footprint of 500+ stores.As Head of Digital Businesses, you will transform a powerful offline brand into a category-leading omnichannel digital business. You will own growth, profitability, customer experience, and execution across D2C platforms, marketplaces, digital marketing, e-commerce operations, and customer service, creating a seamless bridge between physical retail and digital commerce.This role is meant for a leader who can marry fashion, technology, marketing, and operations to deliver scale with speed and excellence.Your Mandate- Build a future-ready omnichannel e-commerce business leveraging the strength of a large retail network. - Own and deliver end-to-end P&L across all online channels. - Make digital a core growth driver—not an extension of retail.Key Responsibilities1. D2C & Marketplace Growth- Lead and scale company-owned digital platforms with a strong focus on conversion, merchandising, personalization, and experience. - Drive marketplace leadership through assortment strategy, pricing discipline, visibility, and campaign execution. - Ensure strong alignment between online and offline merchandising and brand storytelling.2. Omnichannel Integration- Leverage the 500+ store network to unlock omnichannel capabilities such as ship-from-store, click-and-collect, and inventory optimization. - Partner closely with retail, merchandising, and supply chain teams to create a unified commerce ecosystem.3. Digital Marketing Leadership (Mandatory)- Own the digital marketing charter across performance marketing, SEO, CRM, retention, and growth. - Build a scalable, ROI-driven customer acquisition and lifecycle engine. - Use data and analytics to continuously improve efficiency, LTV, and customer engagement.4. E-Commerce Operations Excellence- Oversee end-to-end e-commerce operations including order management, fulfillment, logistics, and returns. - Drive operational speed, cost efficiency, and scalability while maintaining service excellence. - Strengthen systems and processes to support high volumes and peak demand.5. Customer Experience & Service- Own the customer experience across digital touchpoints and service channels. - Deliver consistently high customer satisfaction through fast resolution and proactive engagement. - Use customer insights to improve product, experience, and processes.6. Leadership & Capability Building- Build and lead high-performing teams across e-commerce, digital marketing, operations, and customer service. - Instill a culture of ownership, urgency, innovation, and execution excellence. - Develop scalable teams and future leaders.What You Bring- 15–20 years of experience in e-commerce, digital, or omnichannel retail, preferably in fashion / apparel / lifestyle. - Proven experience scaling D2C platforms and marketplace businesses with full P&L ownership. - Strong digital marketing expertise is mandatory—deep hands-on understanding of growth levers and ROI. - Solid understanding of apparel merchandising, inventory cycles, and seasonality. - Strong operational and customer-centric mindset. - Ability to operate in a high-growth, high-expectation retail environment.Who Will Succeed in This Role- A builder’s mindset with strong retail sensibilities. - Equally comfortable with strategy and on-ground execution. - Obsessed with customer experience and brand integrity. - Energized by scale, complexity, and transformation.

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