Experience Transformation Lead

Role- Experience transformation lead/ Experience ArchitectObjective:To design and elevate the end-to-end employee experience by identifying experience gaps, simplifying processes, and driving tech-enabled improvements across the employee lifecycle. This role acts as the experience architect—bringing together operations, HR systems, partner teams, and cross-functional stakeholders to build seamless, digital, and scalable journeys for all employees across Airtel.Key Responsibilities1. End-to-End Experience Design- Map and improve key employee journeys across their lifecycle — joining, movement, daily workplace experience, transitions, exits and beyond. - Identify experience pain points and elevate them through thoughtful journey planning - Create consistent experience standards for all employees across geographies and BUs.2. Process Simplification & Re-Engineering- Redesign complex or manual processes to be simpler, faster and more intuitive. - Build clear playbooks, checklists, and standard operating flows that reduce dependency on individuals.3. Digital & Self-Serve Enablement- Redesign journeys with a “digital-first and self-serve-first” mindset. - Partner with internal HR tech teams and vendors to build features, automation and improved employee interfaces. - Ensure new processes or tools enable employees to complete tasks independently with minimal intervention.4. Cross-Functional Collaboration- Work across the full HR spectrum to drive experience improvements. - Partner with IT and other enabling functions where system or process changes are required.5. Change Management & Communication- Drive communication for new processes and experience improvements. - Build clear, employee-friendly guides, FAQs and content that make self-serve adoption easy. - Ensure transitions are smooth and employees understand “what’s changing and why.”Education Qualification: MBA- HR from Tier 1 / 2 college.Work Experience: 3 to 6 Years; Experience in managing some digital transformation project for employee journey.

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