Booking & Front Desk Manager

Company DescriptionThe Clay Company is a ceramics studio based in New Delhi and Gurugram, specializing in pottery classes and small batch ceramics for retail and hospitality. The company has a strong focus on creativity, inclusivity, and delivering exceptional experiences to its customers. With a team of like-minded individuals, The Clay Company aims to create beautiful and meaningful pieces that reflect craftsmanship and joy.Role DescriptionThis is a full-time on-site role for the Bookings & Front Desk Manager at The Clay Company in Gurugram.Responsibilities- Welcome and assist walk-in customers - Manage bookings for classes & workshops - Handle phone calls, WhatsApp inquiries, and basic follow-ups - Maintain schedules, customer records, and front desk operations - Provide excellent customer service and support daily studio activitiesQualifications-Basic computer literacy - Good English (written & verbal) - Strong phone-handling & customer-handling skills - Warm, professional communication style - Experience in customer service/front desk roles is a plusJoin a creative, friendly workspace at one of NCR’s leading pottery studios!

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