Job Title:
Quality Auditor
Company: Snapdeal
Location: Gurgaon, Haryana
Created: 2025-12-22
Job Type: Full Time
Job Description:
Responsibilities- Conduct audits & ensure SOP adherence - Deep-dive into data using Excel (pivots, lookups, formulas, slicing & trend analysis) - Design & deliver impactful training sessions (TNA, TNI, SOPs, engaging content) - Analyze data, identify gaps & drive action plans - Collaborate with stakeholders to optimize processes - Maintain QA & training documentation - Lead and support project-driven initiatives to improve quality and training effectiveness - Demonstrate strong ownership in end-to-end execution of audits, training, and process improvementsWhat We’re Looking For- 1-3 years of QA experience (preferably in call center / e-commerce) - Strong MS Excel expertise - Skilled in training delivery & module creation - Analytical, detail-oriented & independent worker - Graduate with excellent communication skills - Knowledge of CSAT, NPS, FCR is a plus - Open to travel for training/audits - Certification post-training - Project-driven mindset with ability to take complete ownership of tasks and deliverables