Call Center Manager

Job Description: Call Center ManagerJob Title: Call Center ManagerLocation: [Specify Location]Salary: Up to ₹40,000 per month (based on experience)Experience Required: 3–6 years in Call Center / BPO OperationsRoles & Responsibilities:- Manage day-to-day operations of the call center to ensure smooth functioning. - Lead, motivate, and supervise team leaders and telecallers to achieve daily and monthly targets. - Monitor call quality, productivity, attendance, and performance metrics. - Develop and implement process improvements to enhance efficiency and service quality. - Handle escalations from clients and customers professionally. - Coordinate with HR for hiring, onboarding, training, and retention of agents. - Prepare daily, weekly, and monthly performance reports and share with management. - Ensure compliance with company policies, scripts, and quality standards. - Conduct regular team meetings, feedback sessions, and performance reviews.Required Skills & Qualifications:- Graduate/Postgraduate in any discipline (preferred). - Proven experience as a Call Center Manager or similar leadership role. - Strong leadership, communication, and people-management skills. - Good understanding of call center KPIs and reporting. - Ability to work under pressure and meet targets. - Proficient in MS Excel, MIS reporting, and basic systems.What We Offer:- Competitive salary up to ₹40,000 per month. - Growth opportunities within the organization. - Professional and supportive work environment.

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