Salesforce Implementation Lead

Role Summary We are seeking a techno-commercial Salesforce professional with strong Salesforce implementation and project coordination experience to lead Pre-Sales and Post-Sales Salesforce initiatives. This role will act as a bridge between internal stakeholders and the Salesforce implementation partner , ensuring structured execution, timely delivery, and successful user adoption. Key Responsibilities Salesforce Implementation & Business Analysis Lead end-to-end Salesforce implementation for Pre-Sales, Sales, and Post-Sales processes. Engage with internal stakeholders to understand existing workflows and future requirements. Gather, analyze, and document business and functional requirements for Salesforce. Convert business needs into clear requirements, user stories, and acceptance criteria . Project & Partner Management Act as the single point of coordination between Molbio Diagnostics and the Salesforce implementation partner. Track project timelines, milestones, dependencies, and risks. Ensure implementation deliverables align with agreed scope, quality, and timelines. Participate in solution walkthroughs, UAT cycles, and sign-off activities. Cross-Functional Coordination Work closely with Sales, Service, Support, Finance, and Management teams. Ensure smooth collaboration across teams during implementation and rollout. Support change management and Salesforce adoption across the organization. Post-Implementation & Admin Support · Provide post-go-live support as a Salesforce Admin / functional support member. · Handle: User access and profile management, Basic configuration changes, Issue triaging and coordination with the implementation partner · Act as the first level of support for internal Salesforce users. Required Skills & Experience 3–4 years of experience in Salesforce implementation projects . Proven experience in project coordination or project management for CRM / IT implementations. Hands-on experience with: Salesforce Sales Cloud Salesforce Service Cloud Strong techno-functional understanding of Pre-Sales and Post-Sales processes. Excellent stakeholder communication and vendor coordination skills. Ability to manage multiple workstreams and meet defined timelines. Salesforce Certifications Mandatory Salesforce Certified Administrator Salesforce Business Analyst Salesforce Certified Sales Cloud Consultant Salesforce Certified Service Cloud Consultant Good to Have Salesforce Advanced Administrator Salesforce Platform Developer I (PD1) Project Management Certification (PMP / Agile / Scrum Master or equivalent) Why Join Molbio Diagnostics Limited? Opportunity to own and drive a critical Salesforce implementation program . High-visibility role with direct business impact. Work closely with leadership and cross-functional teams. Stable onsite role in a growing diagnostics organization. Educational Qualification Bachelor’s degree in Computer Science, Information Systems, or Business Management (preferred).

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