Senior Engineer Communication (CCTV / ACS / PAVA / Telephone Systems)

Senior Engineer Communication (CCTV / ACS / PAVA / Telephone Systems) Experience: 5–10 Years Location: Goa, India Work Type: 24x7x365 Shift Support Position Overview The Senior Engineer (CCTV / ACS / PAVA / Telephone) is responsible for the installation, configuration, monitoring, and maintenance of ELV systems including CCTV, Access Control Systems, Public Address & Voice Alarm (PAVA), and PBX Telephone solutions. The role requires strong technical knowledge, hands-on expertise, and the ability to ensure system uptime, compliance, and operational efficiency across a large infrastructure environment. Key Responsibilities 1. CCTV & Access Control Systems (ACS) Installation, Configuration & Maintenance Install, configure, and maintain CCTV cameras, NVRs, servers, and Milestone VMS applications. Install and maintain ACS readers, controllers, field devices, RTC/CDC units, and AC2000 application. Configure, test, and maintain offline devices for CCTV and ACS. Monitoring & Operations Monitor CCTV/ACS applications, IT alarms, and services to ensure uninterrupted operations. Maintain proper camera positioning and ensure complete coverage of all critical interior and exterior areas. Ensure all CCTV/ACS devices remain active, healthy, and in optimal working condition. Troubleshooting & Support Diagnose hardware/software faults and replace defective components when required. Provide technical support for installations, preventive maintenance, and breakdown repairs as per SLA. Maintain daily backups, performance checks, and incident/problem registers. Ensure timely resolution of complaints and operational issues. Process & Compliance Follow ITIL processes for Incident, Change, and Problem Management. Maintain logs, documentation, and incident reports. Ensure spare-part availability and inventory readiness. 2. PAVA (Public Address & Voice Alarm Systems) Monitoring & Operations Monitor PAVA systems remotely for alarms, failures, and performance issues. Ensure proper synchronization, scheduling, and functioning of PAVA announcements. Configuration & Change Management Oversee upload/download of configuration changes performed by L3 engineers. Implement system changes and prepare PIR (Post Implementation Report). Prepare CIR (Corrective Incident Report) for critical issues. Support & Coordination Serve as the primary point of contact with OEMs/vendors for troubleshooting and escalations. Handle incident troubleshooting, service request fulfilment, and change/problem management. Update, track, and resolve tickets related to PAVA operations. Reporting & Compliance Prepare and submit daily/weekly reports to customers and key stakeholders. Communicate outage details promptly to relevant teams. Identify EOL/EOSL components in the PAVA environment. 3. Telephone / PBX Systems (Alcatel-Lucent) Installation & Configuration Install, configure, and maintain Alcatel-Lucent PBX systems. Configure IP phones, digital phones, SIP extensions, voicemail, hunt groups, IVR, call forwarding, etc. Operations & Maintenance Perform system upgrades, database maintenance, and backup/restore operations. Troubleshoot call drops, voice quality issues, and network-related telecom problems. Vendor Coordination & User Support Coordinate with telecom providers for line activation, faults, and service availability. Provide first-line support to users and conduct training for phone features. Maintain documentation including wiring diagrams, port details, and extension lists. Security & Standards Ensure compliance with call recording policies, telecom standards, and organizational security policies. 4. General Responsibilities Work in a 24x7x365 shift environment as per operational requirements. Maintain all ELV systems in a clean, secure, and compliant state. Support cross-functional teams and provide assistance to technicians as required. Maintain strong documentation practices for all systems and activities. Required Skills & Technical Competencies Technical Knowledge CCTV: Milestone VMS, IP Cameras, NVR/Server maintenance ACS: AC2000, hardware controllers, readers, RTC/CDC PAVA: System monitoring, vendor escalation, configuration management Telephone: Alcatel-Lucent PBX, SIP, VoIP, IVR OS: Windows, Linux fundamentals Networking basics: LAN/WAN, IP addressing, ONVIF standards Strong troubleshooting, analysis, and documentation skills Soft Skills Excellent communication and coordination abilities Strong problem-solving and decision-making skills Ability to work under pressure and meet SLAs Team support and stakeholder engagement Education Bachelor’s Degree or Diploma in Electronics / Electrical / Computer Science / IT or related field.

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