Customer Delivery Manager (Site Execution)

In the role of Customer Delivery Manager - Last Mile Operations, you will be responsible for implementing an appropriate and effective project or programme management framework for residential interior fit-out projects. You will support in defining and implementing criteria for control and management of the projects in the region.Roles & Responsibilities:Manage the design and site delivery team and their performance of delegated responsibilities.Ensure assigned projects are completed within schedules while meeting client needs, business objectives and design guidelines.Manage project deliverables including risk allowance. monitor and control changes/variations.You will coordinate and foster teamwork between all project stakeholders.You will be responsible for guiding and managing coordination with vendors and business partners through the completion of the projects.Establish and prepare formal reporting arrangements on project progress for clients and Company.To be the escalation point of contact between the Client (or his representative) and Livspace as needed to ensure projects are delivered on time within Livspace quality standards.EXPERTISE AND QUALIFICATIONS:• B.Tech (Civil/Architecture) - from Tier 1 or Tier 2 colleges.• Alternate qualification can be B. Tech (Civil/Architecture) + MBA from RICS or NICMAR.• Minimum 4+ years of work experience in executing Corporate/Residential interior fit out projects.• Strong verbal and written communication skills in English; ability to break down complex ideas and convey efficiently.• Strong understanding and demonstrated aptitude of basic project management principles.• Extreme attention to detail and no-compromise attitude towards quality.• Proficiency in AutoCAD, MS Word, Excel/GSheets.• Excellent interpersonal and multitasking skills to engage effectively with clients, vendors and internal teams.• Entrepreneurial zeal & ownership.

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