Front Desk Manager

Job Designation: Front Desk ManagerLocation: North Goa & Gokarna (Karnataka)Responsibilities:·     Be the front face of the property for the guests as per the Company’s brand guidelines·     Coordinate with the property manager of the property and contribute to revenue maximization·     Provide accommodation information to enquiries received via online or offline channels·     Assist and promote membership plans to the guests and increase the sales of the same·     Perform end-to-end actions from providing information to creating reservations for the guests·     Attend to queries and complaints from in-house guests & provide exceptional guest experience·     Collect payments from in-house guests on timely manner for the services availed·     Maintain cash transaction reports on daily basis with full integrity·     Conduct different operations in the Property Management Software set by the Company·     Perform F&B order related operations in the POS Software set by the Company·     Carry out vendor bills management and timely notifications for the payments for the same·     Perform administrative duties; filing and updating records, managing budgets etc.·     Oversee the hostel operations related to cleanliness, guests’ safety & property maintenance·     Generate work lists for housekeeping department on daily basis·     Carry out regular supervision of all housekeeping staffDesired Candidate Profile·     Proven experience in a front desk or guest services role·     Familiarity with hotel management systems and reservation software·     Customer service orientation with a focus on providing an exceptional guest experience·     Familiarity with hotel operations, including check-in/check-out procedures, reservation management, and billing processes·     Understanding of the hospitality industry, market trends, and customer preferencesKey Skills: Excellent interpersonal and communication skills to interact with people, Strong organizational and multitasking abilities, Problem-solving skills to address guest concerns or issues promptly and professionallyCompensation: INR 18,000 to INR 22,000 p.m. + Incentives Contact Person: Dipjyoti BrahmaContact Number: +91 63526 41676

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