AMC manager

EXPERIENCE (IN YEARS): 7 to 12Yrs ROLE TYPE: Full time (Work from Office) LOCATION: Gift City ABOUT INTELLECT DESIGN ARENA LTD: Intellect Design Arena Ltd is an enterprise-grade financial technology leader, providing composable and intelligent solutions for futuristic global financial institutions across 57 countries. Intellect’s revolutionary First Principles Thinking-based Enterprise Connected Intelligence Platform, eMACH.ai, is the most comprehensive, composable, and intelligent open finance platform in the world. With an impressive array of 329 microservices, 535 events, and over 1757 APIs, eMACH.ai enables financial institutions to design and deploy future-ready technology solutions that provide a significant global competitive edge. With three decades of domain expertise, Intellect offers a full spectrum of banking and insurance technology products through four lines of business: Global Consumer Banking (iGCB), Global Transaction Banking (iGTB), IntellectAI and Digital Technology for Commerce (iDTC). Intellect is a pioneer in applying Design Thinking and our 8012 FinTech Design Center, the world's first Design Center dedicated to Design Thinking Principles, underscores our commitment to continuous and impactful innovation, addressing the ever-growing need for digital transformation. We proudly serve over 325+ customers worldwide, supported by a diverse workforce of solution architects and domain and technology experts in major global financial hubs. For more information about Intellect, visit WHAT WE DO: We create financial technologies that help banks lead businesses on the path to growth and success. Our solutions help move the banking world forward; because that’s what happens when the world knows it has financial institutions they can rely on. This is the philosophy that we at Intellect follow and our commitment to our customers’ success. A uniquely focused Products business, over $200 million Intellect Design Arena group has the soul of an agile start up, with the maturity of an established specialist in designing advanced technology products for global financial platforms across Global Transaction Banking (GTB) , Global Consumer Banking (GCB), Risk, Treasury & Markets (RTM), Insurance (Intellect SEEC) and e- Governance (GeM). OUR ACHIEVEMENTS: We are the world’s No.1 Fintech Company recognized by the global survey of IBS. We provide full spectrum, fully integrated products that run in over 250 financial institutions, across 90+ countries. With over 4500 solution architects, domain and technology specialists, backed with over 30 years of deep domain expertise, Intellect is the brand on which progressive financial institutions rely on for transformation initiatives. Our aggressively customer-centric design philosophy has enabled the engineering of agile & holistic digital solutions, with full lifecycle enablement and industry-leading performance assurances.Explore more about us at: WHAT YOU WILL DO: Job ResponsibilitiesLead and manage L3 support for complex software applications/products across multiple client accountsHandle incident management lifecycle – triaging, prioritization, resolution, and RCA documentationEnsure adherence to SLA commitments and maintain high service quality standardsAct as the primary point of contact for client communication, providing timely updates and resolutionsManage and mentor a team of support engineers, ensuring productivity and skill developmentOversee application maintenance (AMC accounts) and ensure smooth functioning of product environmentsAnalyze logs, monitor systems, and proactively identify potential issues using monitoring toolsDrive problem-solving initiatives and continuous improvement in support processesCollaborate with development teams for bug fixes, enhancements, and releasesLeverage AI tools and data analysis techniques to improve support efficiency and predictive issue handlingParticipate in knowledge transfer (KT) in Chennai for 6–8 weeks and transition to Gift City operations Qualifications & Experience: -7–8 years of experience in production support / application support / development supportStrong experience in handling complex software products or banking domain applications (preferred)Hands-on expertise in:Java / J2EEMicroservices architectureAngular / ExtJSSolid understanding of:Incident & problem management frameworksLog analysis and troubleshooting techniquesMonitoring tools (e.g., Splunk, ELK, AppDynamics, etc.)Proven experience in team management and stakeholder communicationAbility to manage multiple accounts (AMC) simultaneouslyStrong analytical mindset with exposure to AI-driven support or data analysisExcellent English communication skills (mandatory)Willingness to relocate/travel to Chennai for KT (6–8 weeks) and work from Gift CityPreference for local candidates WHAT INTELLECT OFFERS YOU: FT 8012, World’s First FinTech Design Center for Financial Institutions, We have a rich and truly diverse work environment that is bustling with creative energy and individual perspectives from 29 nationalities and 30 languages.LIVE YOUR DREAM - Intellect is India’s most profitable unicorn. A pioneer in design thinking, it has helped shape the future of fintech with passion, and cutting-edge products.ImaginationExplore new possibilities at the epi-center of Design Thinking and cutting-edge technologyUnleash your true potential with mentor-led growth and developmentLearning Regular training sessions to develop personality traitsFull support on career and skills development to enhance your expertise to maximize your career aspirations.Execution ExcellenceGet an opportunity to work with the world’s strongest fintech leaders who designed and created a complex world class productBe part of our dynamic team, to create world-class products for global marquee clientsA clear team vision with Future ready FinTech Platform CollaborationA diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act.InfluencingWe are agenda setters in the market by delivering compassable, contextual and hyper scalable Fintech solutions. BENEFITS Spot Awards, Gem Awards & Chairman Excellence Awards to recognize exemplary performanceMedical InsuranceExcellent variable payouts.No probation period, enjoy all company benefits from the day you join us.

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