Guest Relations Executive

The Guest Relations Executive plays a crucial role in enhancing the guest experience by providing personalized service and addressing any inquiries or concerns. This position requires a proactive approach to ensure guest satisfaction and loyalty.Responsibilities- Welcome guests upon arrival and assist with check-in and check-out procedures. - Address guest inquiries and resolve any issues promptly and efficiently. - Provide information about hotel services, local attractions, and events. - Maintain a positive and professional demeanor at all times. - Collaborate with other departments to ensure seamless guest experiences.QualificationsBachelor's degree in Hotel ManagementRequired Skills- Excellent communication and interpersonal skills. - Strong problem-solving abilities. - Ability to work in a fast-paced environment. - Proficient in Microsoft Office Suite and hotel management software. - Previous experience in a guest relations or customer service role is a plus.

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