Oversee the team on the shop floor, and set out any duties or specific tasks to be completed during the shift. Hold team meetings and huddles to discuss the shift’s requirements and expectations. Ensure that team members are completing their duties to a high standard and being productive during their working hours. Manage the staff rota and schedule, ensuring sufficient cover at all times. Ensure the highest level of customer service for customers. Conduct training required for team members. Prepare management reports pertaining to budgets and or productivity and performance.