Job Title: Service Desk Associate (L1)Location: Gift City, GandhinagarShift Timing: 02:00 PM – 11:00 PM (Monday – Friday)Job SummaryWe are looking for an experienced Service Desk Lead to oversee daily service desk operations, ensure timely resolution of incidents, and maintain high levels of customer satisfaction. The role involves team management, escalation handling, SLA adherence, and continuous improvement of service delivery processes.Key Responsibilities