CRM Counsellor

Key Responsibilities:- Inbound and Outbound Calls: Answer incoming calls and make outbound calls to respond to inquiries and provide information about online degree programs offered by the university. - Information and Guidance: Provide detailed information about program options, admission requirements, tuition, financial aid, and any other relevant details to prospective students. - Application Assistance: Guide prospective students through the application process, ensuring they understand all requirements and deadlines. - Database Management: Maintain accurate records of all interactions and inquiries in the center’s CRM system. - Follow-Up: Conduct timely follow-up calls and emails to nurture prospective students and address any outstanding questions or concerns - Problem Resolution: Resolve inquiries and concerns effectively, escalating more complex issues to appropriate departments when necessary. - Adherence to Policies: Ensure compliance with university policies and guidelines, including data protection and confidentiality. - Product Knowledge: Stay informed about current online degree programs, admissions policies, and changes in university offerings.Qualifications:- Masters degree is preferred - Prior experience in a call center or customer service role is a plus. - Strong communication skills, both verbal and written. - Excellent interpersonal skills and a friendly, professional demeanor - MS Office suite skills and familiarity with CRM software. - Knowledge of online degree programs and the higher education industry is a plus. - Ability to work in a fast-paced and target-driven environment.Location - Faridabad

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