Guest Relations Specialist

Purpose of the position/Job DescriptionLocation - FaridabadEnsure customer satisfaction by courteously greeting customers and promptly escorting them to their seats: You will manage the club reception. Thus, As the first point of contact for our customers and visitors, you will play a critical role in creating a welcoming environment and providing excellent customer service. In this role, you are expected to handle administrative tasks and support other departments in everyday chores.Key Responsibilities1. Handle the front desk and maintain visitor records.2. Manage administrative chores and organizational tasks.3. Create a welcoming, professional environment for members and customers.4. Managing the reception area and ensuring the office is neat and tidy.5. Greeting and welcoming clients, customers and visitors courteously and professionally.6. Answering phone calls and directing them to the appropriate staff member/department.7. Handling incoming and outgoing mail and packages.8. Taking care of general everyday tasks like scheduling appointments, organizing files and maintaining office supplies.Attributes of the position / Scope1. Excellent communication and interpersonal skills.2. Ability to prioritise tasks and great organisational capabilities.3. Competency in managing time and solving everyday problems.4. Customer-oriented mind-set with a passion for providing exceptional service.5. Fluency in English, Hindi, and at least one other regional language.6. Customer Handling7. Front Desk management8. General administration9. Routine office management10. Record keeping & Operations Management11. Creates 100% guest satisfaction12. Be well versed in clubhouse fire & life safety/emergency procedures13. Attend all briefings, meetings and training as assigned by managementJOB DESCRIPTION / KRA14. Report for duty on time always wearing clean and complete uniform15. Always maintain a high standard of personal appearance and hygiene16. Perform other reasonable duties assigned by the Management of the SuperiorPersonal ProfileQualificationsHotel Management Graduate/Diploma/CertificateKey Competencies Required exceptional customer service, effective communication (Written & verbal), problem-solving, adaptability, team building, industry knowledge, attention to detail, and ethical conduct, demonstrate good listening skills, Strong interpersonal communication skills, Ability to follow policies and procedures, Proficiency in using computers and other office equipment. Willingness to work in a fast-paced environment with multitasking ability. Basic knowledge of Microsoft Office (MS Word and MS Excel).Relevant Experience2–8 years of experience in a similar job or other customer-facing rolesShare your resume at Kanika.bhambri@

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