Lead Generation

Company DescriptionAt PINQ, we believe that every woman deserves to feel confident, comfortable, and empowered every single day. We provide high-quality products that address both women's hygiene and fashion needs, helping them navigate each day with assurance and poise. Our mission is very simple: to set the foundation for women's empowerment and provide solutions that help women reach their full potential.Role Description- Make outbound calls to customers for: - Order confirmations (COD, prepaid, and RTO orders) -Collecting customer feedback and post-purchase experience - Engaging with customers who have visited or shown interest on the website - Address customer queries related to products, orders, and deliveries professionally. - Upsell and cross-sell suitable products or add-ons to increase order value and customer satisfaction. - Record and update orders and upsells accurately in Shopify. - Maintain complete and accurate call and order records in CRM systems. - Coordinate with internal departments for order fulfillment and issue resolution. - Achieve monthly revenue targets through effective upselling (no call targets). - Ensure all communication reflects the brand tone and customer-first approach.

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