Customer Service Executive

Key Responsibilities:- Communication Management: Respond to all queries directed to the Support and Fabcare email channels within defined FRT. - Stakeholder Liaison: Coordinate with the Product, Legal, and supervisory teams to address quality and product-related concerns. - Issue Resolution: Follow up with relevant stores and departments to ensure solutions are reached within stipulated timeframes. You must be able to assess the urgency of situations and respond promptly. - Team Collaboration: Work closely with the team to facilitate resolutions. All final decisions are made following brief internal discussions with the Level 1 Manager and Senior Manager. - Risk Management: Identify and escalate critical issues to the appropriate departments, including HR, Legal, PSC, and QC. - Reporting: Maintain a daily tracker of all complaints received via the Helpline, email, Support, and in-store referrals, including their resolution status. - Decision Making: Demonstrate the ability to make firm decisions and act without delay, even when working with inconclusive inputs. - Professional Communication: Use high-impact written communication and appropriate vocabulary tailored to the audience to achieve desired results.Knowledge & Skills:- Experience 2-4 Years - Customer Service in Retail/ E-Commerce - Should have experience with email management tool such as Zendesk / Freshdesk / Zoho / Jira (or any other similar platform). - Communication: Excellent verbal, written, and interpersonal communication skills, including fluent grammar. - Problem Solving: Critical thinking with a solution-oriented mindset. - Time Management: Proven ability to accomplish objectives and resolve challenges using an orderly, systematic approach. - Technical Proficiency: Must be proficient in Microsoft Office (Basic Word and Excel, Intermediate PowerPoint).

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