IMO - SVIP Operations & Merchant Partnership Specialist

We are seeking a highly professional and service-oriented SVIP Operations & Merchant Partnership Specialist to join our IMO Voice Room team. This role is responsible for managing high-value users (SVIP), coordinating pricing and relationships with coin sellers/merchants, and supporting event initiatives within the voice-chat sector. The ideal candidate is a strong communicator with excellent interpersonal skills, attention to detail, and a genuine interest in the social audio or livestreaming industry.Key Responsibilities1. SVIP Client ManagementProvide dedicated 1:1 service support for SVIP clients, ensuring a premium and seamless user experience.Build long-term relationships with high-value users and proactively identify their needs.Implement and optimize SVIP service processes to enhance satisfaction and retention.2. Merchant CoordinationManage communication and partnerships with merchants/sellers across various regions.Monitor buy/supply pricing and ensure alignment with internal standards.Handle basic operational documentation, including pricing sheets, data reports, and simple contract-related tasks.Maintain strong professional relationships with merchants to ensure smooth collaboration.3. User Insights & Operational SupportAnalyze user feedback and behavioural data to identify key needs and propose service solutions.Address escalations and provide customised support with accuracy and empathy.Collaborate with internal teams to enhance user experience and operational efficiency.4. Event & Campaign Support (Preferred)Support the planning and execution of voice-room events, SVIP activities, and engagement campaigns.Demonstrate knowledge or interest in the voice-chat or livestreaming ecosystem.QualificationsBachelor's degree in marketing, business, communications, or related fields preferred.1–3 years of experience in sales, customer service, user operations, or account management.Strong communication and interpersonal skills with high emotional intelligence.Patient, detail-oriented, trustworthy, and able to manage routine tasks with professionalism.Ability to work with spreadsheets (Excel/Google Sheets) for simple data processing.Experience in merchant management or familiarity with merchant ecosystems is a plus.Prior exposure to IMO, HAGO, Helloyo, or similar audio/livestream products is an advantage.Other Informationimo Website: imoimo is a FREE, simple, and secure international video call & instant messaging app. It's used by over 200M people in more than 170 countries and regions, supporting 62 languages. imo brings innovative solutions for seamless communication capabilities and allowing people to share key moments with each other.■ Free & HD Video CallsOver 300 million times of video calls are made through imo every day. Make international calls to your friends & family for FREE. You can also create group chat with friends, free talk to them in one group. Experience crystal clear & HD quality instant video calls to friends and family all around the world. Avoid SMS and phone call charges, no fees or subscription for every message or call, free in anyway.■ International & Reliable CallConsistent & stable international audio or video calls over 2G, 3G, 4G, 5G, or Wi -Fi connection*. Send text or voice messages or video calls all over the world with your friends and family and other contacts easily and quickly, even the signal under a bad network.■ imo MessengerConnect with your loved ones through calls and messages. imo messenger is fully accessible fromAndroid, iOS, Windows and MacOS. You can share photos and videos, send and receive voice messages or documents of any type(.DOC, .MP3, .ZIP, .PDF, etc.) All of your messages history and files can be securely synced in imo Cloud to free up your phone storage.■ Chat Privacyimo ensures maximum privacy protection for your messages. We use Time Machine, DisappearingMessage, SecretChat, Block Screenshot and End-to End Encryption to enhance your chat privacy. You can erase any chat messages, set message timers, and block screenshot, copy, share, and download for privacy chats.■ Instant Message TranslationTranslate effortlessly for seamless cross-language conversations. imo provides you with convenientinstant message translation for text messages.■ Easy File SharingShare anything from photos and videos to documents and apps smoothly in their original quality across countries! Simply press and hold any file to save it. Your files will be automatically sorted for easy access and efficient management. Enable Privacy Chat for added security. All your files will be protected with end-to-end encryption, making every file transfer safe and secure.■ VoiceClubConnect with family and share joy together in VoiceClub. Create or join rooms to chat and listen. Host various events like talent shows, talk shows, competitions, games, and ceremonies.

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