Store Manager

Experience: 6+ years in retail management (luxury/fashion/footwear preferred)Location: Bombay (on-site at Bridlen Store)Type: Full-timeAbout BridlenBridlen is a premium shoemaker dedicated to craftsmanship, timeless design, and honest shoemaking. Each pair is made with traditional techniques like Goodyear welting and hand-channeling, reflecting a commitment to quality and heritage. We are opening our flagship store in Bombay and are looking for an experienced Store Manager to lead operations, build a strong team, and deliver an exceptional customer experience that embodies Bridlen’s values.Key Responsibilities1.Leadership & Team ManagementRecruit, train, and mentor store staff.Foster a culture of excellence, accountability, and customer-first service.Set and track performance goals for the team.2.Customer ExperienceEnsure every customer receives premium, personalized service.Resolve escalations with professionalism and empathy.Build long-term relationships with clients and repeat customers.3.Sales & GrowthDrive sales performance and consistently achieve store targets.Monitor KPIs and implement strategies for improvement.Support and execute in-store events, launches, and brand activations.4.Operations & InventoryManage daily store operations to ensure efficiency and quality.Oversee inventory, stock levels, and replenishments.Generate weekly/monthly reports on sales, customer insights, and operations.5.Visual Merchandising & Brand IdentityMaintain Bridlen’s premium retail standards in displays and presentation.Ensure the store reflects craftsmanship, timeless design, and attention to detail.Requirements6+ years of experience as a Store Manager, preferably in luxury/fashion/footwear.Proven success in leading teams and achieving sales targets.Strong people management, communication, and problem-solving skills.Passion for artisanal products, craftsmanship, and premium customer service.Proficiency with POS and inventory management systems.Fluent in English; Hindi/Marathi.Self-motivated, detail-oriented, and able to work in a dynamic retail setup.

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