Project Support Coordinator

Company DescriptionTECH BOT LLC specializes in delivering innovative business and technology solutions tailored to modernize and future-proof our clients' operations. Our offerings include a wide range of digital technology services such as Digital, IoT, Cloud, Automation, Infrastructure Management, and Engineering Services, among others. We have built a robust portfolio of managed services and IT solutions designed to enhance operational efficiency, maximize infrastructure investments, and reduce overall costs. Our expertise helps businesses achieve measurable results while ensuring IT security and effective staff training programs. Located in Abu Dhabi, we are committed to driving digital transformation for enterprises globally.About the RoleWe are seeking a highly organized and process-driven Project Coordinator to support PMO governance and SLA management within our IT Service Delivery function. The role will ensure operational excellence through structured monitoring, reporting, change coordination, and stakeholder engagement aligned with ITIL best practices.This position plays a critical role in maintaining service performance standards, enhancing reporting transparency, and strengthening governance controls across Service Desk and project operations.Key AccountabilitiesService Level GovernanceMonitor end-to-end SLA compliance across incidents, service requests, and change tickets.Identify SLA risks and drive mitigation through proactive coordination.Prepare SLA dashboards, breach analysis, and compliance summaries.Support Monthly Service Reviews (MSR) and governance forums.Service Desk & Operational OversightEnsure accurate ticket categorization, prioritization, and dispatch.Track aging tickets, backlog trends, and resolution efficiency.Coordinate escalations in line with defined governance models.Analyse operational KPIs including MTTR and resolution effectiveness.Change Management CoordinationRaise and track Change Requests in compliance with governance standards.Coordinate approvals with Change Advisory Board (CAB).Monitor change lifecycle, success rates, and rollback scenarios.Maintain change logs and audit-ready documentation.PMO & Reporting GovernanceMaintain project trackers, milestone dashboards, and risk registers.Develop executive-ready governance decks and performance summaries.Automate and enhance operational reporting frameworks.Ensure data integrity and reporting accuracy.Compliance & Continuous ImprovementEnsure adherence to ITIL-aligned processes and SOPs.Support audit requirements and governance documentation.Identify process improvement opportunities and support CSI initiatives.Qualifications & ExperienceBachelor’s degree in IT, Engineering, Business Administration, or related field.3–7 years of experience in IT Service Delivery / PMO / Operations Governance.Strong knowledge of Incident, Change, and SLA Management frameworks.Experience with Service Desk tools (e.g., Service Desk, Jira).Strong stakeholder communication and coordination skills.ITIL Certification (preferred).Advanced Excel, reporting & analytics proficiency.Success ProfileProcess-oriented and detail-focusedStrong analytical mindsetProactive risk management capabilityHigh ownership and accountabilityStrong cross-functional collaboration skillsEnterprise SLA Compliance %Service Performance Improvement (MTTR reduction)Change Success RateGovernance Audit ComplianceOperational Cost OptimizationStakeholder Satisfaction IndexIf interested, send your CV to and Follow our page for more updates

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