Technical Support Engineer

Roles & Responsibilities:Relevant Experience Looking for 2-5 YrsEducation: B.E/B.Tech/B.Sc (Computers/Electronics) / BCA / BBAMandatory Skills: Technical support Engineer-L1/US Voice process/Troubleshooting-Hardware & Networking,1: Actively participates in support of incoming calls • Continuously demonstrates a truly empathetic concern for customer issues 2: Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. • Quickly identifies escalations and creates expectation alignment with customers 3:Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. • Primary stakeholder to ensure our customers receive prompt support. 4:Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. • Facilitate field support services to repair products within scope of service. 5:Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions. Must Have skills:1 Proficient in US Accent and English Language, both Verbal and written. • Honest, dependable, and full of integrity • Possess a genuine desire to help others 2 A track record of self-improvement and growth mindset • Ability to seamlessly adapt to changes quickly 3 A demonstrated logical approach to troubleshooting • Consistently maintain a superior level of professionalism 4 Ability to work with internal and external stakeholders to achieve exceed expectations and goals • Experience or education from an electronics or information technology background • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases Minimum Qualification Must have completed B.Sc (Computers/Electronics) / BCA / BBA or equivalent • work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must • Experience with direct customer engagement in a fast-paced customer focused environment • Ability to work in the 24X7 rotational shift environment and majorly in the US time zone • Ability to work independently with minimal support in Hybrid model. • Ability to multi task and has a good typing speed at least 50 words per min • Should be 100% conversant to listen, understand and respond in US ascent • Document everything and do it with tremendous detail • Be a voracious learner and demonstrate growth.

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