Customer Service Assistant

What You’ll Be DoingAs the first point of contact for many of our customers, you’ll be responsible for ensuring every interaction is helpful, friendly, and fast. You’ll also support our team behind the scenes with admin and data-related tasks.Customer Support DutiesRespond to customer emails promptly and professionallyChat with customers via our live webchat systemHandle inquiries via Facebook and Instagram DMsProvide product information, assist with orders, returns, and delivery questionsAdmin & Data Entry TasksEnter and update customer data accuratelyAssist with internal reports and general admin dutiesSupport marketing and sales teams with basic coordination tasksWhat We’re Looking ForGreat written English and communication skillsFriendly, patient, and solutions-focused attitudeConfident using a computer and switching between multiple platformsBasic understanding of eCommerce or online shopping (bonus if you’ve used Shopify, Gmail, Meta Business Suite, or similar tools)Previous experience in customer service or admin (preferred but not essential)A genuine interest in sports or sporting goods is a big plus!Why Work With WHACK?Be part of a growing Aussie brand with a passionate teamLearn about eCommerce, customer experience, and the sports retail industryFlexible hours and supportive work cultureOpportunity to grow your role as you gain experience

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