Business Analyst – Operations & Workforce Management

Senior Workforce Management Expert – Operations & ManufacturingFull-Time Remote Work from India for a North American ClientWe are seeking a highly experienced, Senior Workforce Management (WFM) Expert to join our team. This pivotal role requires deep, specialized knowledge in WFM and operational processes to support and enhance time & labor solutions specifically across our chemical manufacturing sites and industrial operations.The analyst will act as the primary owner and subject matter expert for systems governing time management, employee/contractor attendance, and complex shift scheduling within a manufacturing context. This role is critical in driving system enhancements and multi-site rollouts, ensuring maximum efficiency, rigorous corporate compliance, and alignment with operational requirements across multiple divisions.Key ResponsibilitiesActive Partnership: Serve as an active partner to HR, Operations Leadership, and Site Managers to define, document, and validate complex requirements for enterprise-level WFM solutions within a production environment.Process Optimization: Conduct in-depth analysis of existing workforce management and scheduling processes within the manufacturing industry, designing and recommending transformational improvements to maximize labor utilization, efficiency, and data accuracy on the shop floor.System Ownership & Expertise: Act as the system owner and primary subject matter expert for contractor time and attendance software, encompassing end-to-end lifecycle management, advanced user support, release testing, and strategic vendor management.Integration & Compliance: Oversee and validate complex system integrations with critical platforms (e.g., HRIS/Payroll, MES systems, Site Access/Security systems), ensuring seamless data flow and strict adherence to union contracts and industrial labor laws.Delivery & Rollout Leadership: Lead and manage requirements gathering workshops, develop comprehensive process documentation, and create detailed functional specifications for major WFM system upgrades, enhancements, and large-scale, multi-site rollouts across various manufacturing divisions.Performance Analytics: Design, implement, and maintain advanced reporting dashboards, KPIs, and labor metrics to provide operational leadership with actionable insights into workforce productivity, utilization, and compliance trends in manufacturing operations.Training & Governance: Establish governance frameworks, create robust training programs, and provide advanced, ongoing support and documentation for site-level administrators and end-users.QualificationsEducation: Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related quantitative field.Experience: Minimum of 7+ years of progressive business analyst experience focused specifically on Workforce Management (WFM), time & attendance, and associated systems.Industry Expertise: Extensive experience required in manufacturing, industrial, or production environments, demonstrating a clear understanding of complex shift patterns, shop floor data collection, and labor costing within a manufacturing context.Technical Knowledge: Strong, hands-on knowledge of major WFM solutions (e.g., Kronos/UKG, SAP HCM/SuccessFactors Time, specialized contractor management tools).Core Competencies: Proven mastery in documenting complex business processes, translating high-level requirements into detailed technical/functional specifications, and managing the full software development lifecycle (SDLC).Soft Skills: Exceptional communication, influencing, and facilitation skills, with a track record of driving consensus across senior cross-functional teams (IT, HR, Operations VP level).Analytical Skills: Superior problem-solving, analytical, and data modeling skills to resolve complex operational and system issues.

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