Salesforce Practice Head

Job Description: Salesforce Practice Head & DeliveryIndustry: IT ServicesLocation: BangaloreExperience: 15+ years Role OverviewThe Salesforce Practice Head & Delivery Leader will own the growth, delivery, and scaling of the Salesforce practice. This role combines GTM ownership, sales leadership, delivery excellence, pre-sales, solutioning, and people leadership, while acting as a senior client-facing leader for Salesforce engagements.Key Responsibilities1. Go-To-Market (GTM) & Sales OwnershipDefine and execute the Go-To-Market strategy for Salesforce services and solutions.Drive Salesforce-related sales growth in collaboration with sales and account leadership.Own pipeline development, deal shaping, and conversion for Salesforce opportunities.Work closely with Salesforce partnerships and alliances to strengthen market positioning.2. Salesforce Solution Architecture & PartnershipsBring strong hands-on experience as a Salesforce Solution Architect.Lead solution design, architecture reviews, and best-practice adoption across Salesforce clouds.Engage with Salesforce partnership teams to align offerings, certifications, and joint GTM initiatives.Ensure proposed solutions are scalable, secure, and aligned with client business objectives.3. Delivery & Managed Services LeadershipOwn end-to-end delivery for Salesforce projects, programs, and managed services.Ensure high-quality delivery across Fixed Price, T&M, and Managed Services engagements.Establish delivery governance, quality standards, and escalation mechanisms.Ensure timely fulfillment and onboarding of Salesforce resources across accounts.Act as a senior client-facing leader for delivery reviews, escalations, and strategic discussions.4. Pre-Sales & SolutioningLead Salesforce pre-sales engagements including solutioning, estimations, and delivery planning.Support RFP/RFI responses, solution workshops, and client presentations.Collaborate with sales and delivery teams to design winning, delivery-ready solutions.Provide input into pricing, effort estimation, and delivery risk mitigation.5. Practice Development & Capability BuildingBuild and scale Salesforce service offerings across relevant Salesforce clouds.Drive creation of reusable assets, accelerators, templates, and frameworks.Ensure the practice contributes meaningfully to overall business revenue.Continuously improve delivery efficiency and practice maturity.6. Hiring & Talent ManagementPartner with Account Delivery Heads (ADHs) to hire and deploy Salesforce talent.Drive hiring of key roles including TDMs, Architects, and senior Salesforce consultants across accounts.Build a strong leadership pipeline within the Salesforce practice.Mentor and guide senior delivery and technical leaders.7. Team Leadership & Stakeholder ManagementLead cross-account Salesforce teams and practice leadership.Drive team performance, engagement, and retention.Build strong relationships with internal stakeholders and external clients.Ensure alignment between sales, delivery, and practice goals.Required Skills & ExperienceStrong experience in Salesforce practice leadership, delivery, and solution architecture.Proven background in Salesforce GTM, sales support, and partnership management.Hands-on experience delivering Salesforce projects and managed services.Strong client-facing, pre-sales, and stakeholder management capabilities.Experience hiring and scaling Salesforce teams across multiple accounts.Background in IT Services organizations.

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