Customer Service Representative

About the jobIndia (Remote) | Full-Time | Rotational Shift | Automotive & LogisticsPlaced by Hotsourced – connecting top South African talent with world-class global companiesWe are partnering with a fast-growing, customer-focused company operating in the automotive and logistics industry that is redefining the customer experience through operational excellence and innovative technology solutions. As a fully remote organization, the company values collaboration, accountability, and delivering seamless support experiences to customers across multiple touchpoints.This is an exciting opportunity for a proactive and detail-oriented Customer Service Representative who thrives in a dynamic environment and enjoys balancing customer support with operational coordination. You’ll play a key role in ensuring smooth customer journeys while contributing to the growth and scalability of a rapidly evolving startup environment.Company Overview / About UsOur client is a rapidly scaling international business focused on transforming customer experiences within the automotive and logistics sector. Through technology-driven solutions and operational excellence, they are building a service ecosystem that prioritizes convenience, efficiency, and customer satisfaction.As a remote-first company, they foster a collaborative and transparent culture where innovation, adaptability, and continuous improvement are highly valued. Team members are encouraged to take ownership, contribute ideas, and grow alongside the business as it expands globally.About The RoleWe are looking for a highly organized and customer-focused Customer Service Representative to join our remote operations team. This role goes beyond traditional customer support and combines customer communication, administrative coordination, scheduling, and operational problem-solving.The ideal candidate is empathetic, solutions-driven, and capable of managing multiple priorities in a fast-paced environment. You should be comfortable interacting with customers through different communication channels while coordinating closely with internal teams to ensure smooth day-to-day operations.If you enjoy startup environments, learning new systems, and contributing to operational excellence, this could be the perfect opportunity for you.Responsibilities – What you’ll be doingCustomer Support & CommunicationResponding promptly and professionally to customer inquiries via phone, email, and live chatManaging customer onboarding and vehicle collection processes through KIOSK systemsDelivering high-quality customer support while resolving issues efficiently and empatheticallyScheduling, confirming, and managing servicing and vehicle collection appointmentsConducting customer verification checks for new usersOperations & CoordinationHandling vehicle returns, account checks, and identifying outstanding dues or debtorsMonitoring vehicle availability and proactively identifying supply-demand gapsCoordinating with internal teams and external partners to resolve customer concernsManaging high-priority operational cases including accidents, theft, and vehicle breakdowns in line with service level agreementsSupporting operational workflows and administrative tasks as business needs evolveRequirements – What we’re looking forWe think the right candidate will tick most of the following boxes:1–2 years of experience in customer service, operations, or administrative support rolesPrevious remote work experience is preferredFresh graduates with excellent communication skills and a strong willingness to learn are encouraged to applyProfessional proficiency in written and spoken EnglishAdditional language skills such as Hindi, Bengali, Urdu, or Portuguese would be advantageousExperience using tools such as HelpScout, Google Workspace, Microsoft Outlook, live chat platforms, or inventory management systemsExcellent organizational skills with strong attention to detailAbility to multitask effectively and work well under pressureA customer-first mindset with empathy and problem-solving abilitiesAdaptability and willingness to work in a fast-evolving startup environmentA professional remote work setup including reliable internet, appropriate seating, and suitable lighting for KIOSK interactionsWork ScheduleAs the client operates within UK business hours, flexibility across rotating schedules will be required.Current operating hours: 8:00 AM – 9:00 PM BSTIndia Standard Time (IST): 12:30 PM – 1:30 AM ISTThe team will work on a rotational shift schedule to ensure coverage across operating hours. Standard shifts are 9 hours in duration (inclusive of breaks), with shift timings varying based on business requirements. Employees may be assigned to different shifts and working day patterns on a rotating basis. Shift schedules, working days, and weekly offs may be adjusted, rotated, or changed from time to time in line with operational and business requirements, subject to applicable law.Future transition into a 24/7 support environment with rotating shifts and week-offsFlexibility to work across varying schedules based on operational requirementsPay & Benefits – What we offerAnnual CTC: Up to ₹3,50,000 for fresh graduates Up to ₹4,70,000 for candidates with 1–2 years of experienceFully remote working environmentCompany-provided laptopComprehensive onboarding, training, and ongoing supportOpportunities for internal growth across operations, inventory, data engineering, and platform administrationCollaborative, transparent, and feedback-driven cultureExposure to a fast-growing international startup environmentOpportunity to contribute to building scalable operational processes from the ground upWhy Join Us?This is a unique opportunity to join a rapidly growing startup that is reshaping customer experiences within the automotive and logistics industry. You’ll work alongside a supportive and ambitious team, gain hands-on exposure to startup operations, and play a meaningful role in building customer-centric processes that scale.If you are adaptable, eager to learn, and passionate about delivering exceptional customer experiences, we’d love to hear from you.

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