Customer Support Executive

Company Description Fini is a cutting-edge AI solution for customer support, trusted for its precision in resolving complex issues. Tailored for CX and Support leaders at B2C companies in fintech, SaaS, and marketplaces, Fini excels in automating up to 80% of support tickets with 98% verified accuracy. With seamless integration into platforms like Zendesk, Salesforce, and HubSpot, Fini enhances customer support efficiency while maintaining strict compliance with standards like SOC 2, GDPR, ISO 27001, and the EU AI Act. Trusted by prominent organizations such as the U.S. Chamber of Commerce and multiple Fortune 500 companies, Fini is revolutionizing support operations with unparalleled accuracy and trustworthiness. Role Description This is a full-time remote role for a Customer Support Executive. In this role, you will manage customer inquiries, provide online support, and ensure high levels of customer satisfaction. You will address technical issues, facilitate solutions efficiently, and work closely with internal teams to deliver excellent customer service. Your focus will be on maintaining professional and empathetic communication with clients to ensure their concerns are resolved promptly. Qualifications Strong experience in Customer Support and Customer ServiceSkills in Online Support and maintaining Customer SatisfactionProficiency in Technical Support and troubleshooting processesExcellent problem-solving abilities and attention to detailExceptional communication and interpersonal skillsAbility to work effectively in a remote team environmentExperience with customer support tools (e.g., Zendesk, Salesforce, or similar platforms) is a plusFlexibility to adapt to different customer needs and scenarios

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