Windows Administrator

Windows Systems Administrator – HCL TechnologiesWorking Mode:5 Days from OfficePosition Summary: HCL Technologies is seeking a highly experienced and self-directedWindows and VMware Systems Administratorto join our Managed Services team. This role requires advanced troubleshooting, infrastructure optimization, and technical leadership in a fast-paced, service provider-grade environment.Key Responsibilities: ✅Technical Support & Troubleshooting Resolve complex configuration and infrastructure issues through simulation and analysis. Perform deep technical problem isolation and root cause analysis. Escalate to vendor (L4) support when necessary to meet SLAs. Correlate incident trends into problem management and implement permanent fixes. ✅Infrastructure Management Administer and optimize Windows Server environments (AD, DNS, GPO). Manage VMware vSphere environments including ESXi, vCenter, SRM, and vMotion. Execute monthly patch management and infrastructure updates. Conduct lab simulations and compatibility testing for new builds. ✅Client Engagement & Reporting Generate customer-facing incident reports and operational summaries. Conduct regular client support visits and technical review meetings. Present root cause corrective actions and trend analysis to stakeholders. ✅Project & Process Leadership Architect and enhance managed service offerings and infrastructure. Participate in RFP responses and pre-sales technical discussions. Maintain ITIL-based ticketing and documentation standards.Required Skills & Experience: Experience in enterprise Windows environments with multi-site domains. Experience in VMware vSphere administration with clustered storage and HA. Strong knowledge of Active Directory, Group Policy, DNS, DHCP. Experience with NetApp SAN, Cisco UCS, HP DL servers, and CommVault. Demonstrated experience in service level management and RCA reporting.Preferred Certifications: Microsoft:MCSA / MCSE / MCITP(Windows Server 2008 or higher) VMware:VCP-DCV(vSphere 5.x or higher) ITIL Foundation CertifiedSoft Skills: Excellent communication and client-facing skills. Strong documentation, reporting, and presentation abilities. Ability to manage priorities, timelines, and cross-functional collaboration.

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