Remote Support Engineer

Job Title:Job Title: Remote/Service DeskEngineer Location: Greater Noida Experience Required:Minimum 1.5 Years Qualification:Graduate or Technical Diploma (Polytechnic) Package : 3.24LPA (21.4K in hand) Communication: ExcellentJob Summary: We are looking for a skilled and customer-focusedRemote/Service Desk Engineerwith at least1+ years of hands-on experiencein IT support. The ideal candidate will have strong troubleshooting skills, good communication abilities, and a proactive approach to resolving technical issues remotely or onsite. Key Responsibilities: Provide remote technical support for desktops, laptops, and IT peripherals. Troubleshoot hardware and software issues, including Windows OS, MS Office, and Outlook. Manage and respond to service requests via a ticketing tool (e.g., ServiceNow, Zendesk, or similar). Ensure timely resolution of technical issues while maintaining high customer satisfaction. Perform installation, configuration, and support of end-user devices. Maintain accurate documentation of issues and solutions. Escalate unresolved issues to higher-level support teams as needed.Required Skills: Good knowledge of desktop/laptop troubleshooting. Proficiency withticketing toolsandemail clients like Outlook . Basic understanding of networking and remote access tools. Goodverbal and written communication skills . Ability to work independently and under pressure. Customer-oriented mindset with a focus on timely issue resolution. Qualifications: Graduate (Any Stream)or Diploma in Computer Science / IT / Electronics (Polytechnic) Minimum1 years of relevant experiencein desktop support, service desk, or remote IT support rolesContact details: Suman Sharma hrdhelpdesk1@

Created: 2025-08-01