Customer Relations Manager

Company DescriptionR2AN is a comprehensive marketing agency specializing in Social Media Marketing, Talent Management, and Event Management. The company focuses on delivering strategic solutions, achieving digital excellence, and creating impactful brand experiences for their clients. R2AN is dedicated to helping businesses grow and establish a prominent presence in their respective industries through innovative and result-driven approaches. Role DescriptionThis is a full-time, on-site role located in Dibrugarh East, for a Customer Relations Manager. The role involves developing and maintaining strong relationships with clients, addressing client inquiries and concerns, and ensuring a high standard of customer satisfaction. Responsibilities include overseeing client communication, coordinating with internal teams to meet client needs, and providing support to enhance customer retention and loyalty. Additionally, the role requires tracking client feedback, delivering reports, and supporting the implementation of client-focused strategies. QualificationsEffective communication and interpersonal skills to build and maintain client relationshipsCustomer service orientation and ability to address client needs proactivelyExpert In Cold Calling Organizational, problem-solving, and multitasking skills to manage various client accountsKnowledge of marketing, and event management practices is preferredStrong analytical skills for tracking client satisfaction and providing actionable insightsProficiency in using CRM software and other relevant toolsExperience managing cross-functional collaborations and team coordinationBachelor's degree in Business Administration, Marketing, or a related field

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