Senior Admission Counsellor - Study Abroad

RESPONSIBILITIES & DUTIES- Engage with assigned leads and promptly initiate contact through the auto dialer system. - Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs. - Build rapport, credibility and establish trust with leads through effective communication and active listening. - Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads. - Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process. - Maintain accurate records of lead interactions and follow-up activities in the CRM system.BASIC ELIGIBILITY CRITERIA - Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ), with at least 1 year spent in a single company. - Min Graduation is required. - Previous experience working a 6-day work week. - Currently working in the capacity of an individual contributor. - Proven track record of meeting targets in the existing company.SKILLS - Excellent verbal communication skills with an emphasis on fluency in the English language. - Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy. - Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions. - Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.

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