Service Engineer

Location:DehradunReporting To:Service ManagerJob Description• Onsite Customer visit for Installation & Support to resolve all technical issues• Coordination with technical/software team for removing “Bugs”• Coordination with sales and coordination team for all supply issue• Resolve all the technical & Non technical issue onsite• Provide solution to software/hardware issue in consultation with Software / Embedded / CCD team• Discussion with customer and resolve all issues• Preparation of Service Reports and Issue wise MOM• Completion of RMA in coordination with CCD, Sales & Dispatch for proper handling of returnable and non-returnable material• Regular training program at customer end in order to educate regarding Jekson Vision System and maintaining proper documentation for the same and its efficient storage• Maintain a complete pre-installation checklist and checklist of all the installation done at customer place and to provide the copy of the same to Sales & CCD• Synchronize the same to be used as reference• For all out of warrantee systems plan for AMC, in consultation with sales team• Regular Audit at Customer end to check the working status and to provide suggestion for up-gradation if requiredEducational Qualification• Diploma / B.E / B.Tech (Electrical / Electronics / Mechanical)Experience• 4-8 YearsSkills and Knowledge required• Service & trouble shooting of embedded systems• Integration of system of PLC or Non-PLC base machines• Ability to travel across the World• Ability to travel as per requirementCompetencies (Behavioural Skills) required• People Management• Negotiation Skills• Relationship Skills• Analytical and Problem Solving• Proactive• Communicate effectively, verbally and in writing, to a diverse audience• Plan, organize and prioritize work• Demonstrate the highest level of ethical behavior• Remain flexible in order to adapt to changes in work environment• Study and apply new information, and take initiative• Excellent time-management, problem-prevention and problem-solving skills• Work accurately with close attention to detail• Maintain confidentiality of sensitive information• Possess a work ethic that includes neatness, punctuality and accuracy

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