Hardware Support Tech 1 (India)

Drive Technical Excellence in Pharmacy System SupportOur client is a powerhouse in pharmacy technology, supporting over 12,000 pharmacies and enabling care for more than 10 million patients each month. Built through decades of innovation and strategic acquisitions, they deliver integrated systems that simplify operations, streamline billing, and enhance patient engagement. Their solutions power community, enterprise, and specialty pharmacies alike, backed by a strong commitment to security, reliability, and continuous advancement in healthcare technology.About the RoleAs a Hardware Support Tech 1, you will play a critical role in maintaining the stability and performance of systems that support large-scale pharmacy operations. Your work directly impacts patient care by ensuring that essential hardware and IT infrastructure function without disruption. This is a long-term global career opportunity with Emapta, offering a top 1% experience for top 1% talent-where you gain exposure to advanced healthcare systems, collaborate with international teams, and build expertise in a highly specialized, high-impact environment.Role SnapshotEmployment Type: Full timeShift: Night shift (8:00 AM to 5:00 PM US Central Time; flexible within schedule), Weekends OffWork Setup: Work from home/Remote, (Pune/Mumbai) IndiaExciting Perks Await!- Competitive package - Medical life insurance - Work-from-home setup - Fixed weekends off - Standard government and Emapta benefits - Well-equipped, modern, and accessible offices - Employee engagement initiatives - Mentorship and exposure to global leaders and teams - Diverse, inclusive, and supportive culture - Transparent performance management - Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: Qualifications We SeekEducation/Training- Minimum high school diploma or equivalent - 1 to 5 years of experience in IT systems, installation, or application support - 1 to 5 years of experience in a remote IT Help Desk environmentPreferred Work Experience/Skills- Strong technical knowledge of computers, printers, and networking equipment used in small businesses - Experience in customer-facing technical support; experience in a healthcare or pharmacy setting is an advantage - Knowledge of security best practices for protecting sensitive healthcare data - Excellent communication and interpersonal skills to explain technical information to non-technical users - Ability to work independently and prioritize tasks in a fast-paced, dynamic environment - Strong commitment to delivering exceptional customer service - Ability to learn quickly and stay updated on new technologies and products relevant to pharmacy operations - Excellent phone communication skills with a professional and confident speaking tone - Strong time management and multitasking abilitiesDiscretionary Judgment- Apply independent judgment and discretion based on experience and technical knowledge - Demonstrate sound judgment and strong ethical work valuesPhysical Demands, Working Conditions, and General Guidelines- Ability to work under low to moderate levels of stress - Ability to perform tasks in a home office or approved remote workspace - Ability to perform physical activities, including sitting, standing, reaching, kneeling, bending, and lifting up to 25 lbsEquipment- Daily use of Microsoft Teams (phone), computer, and standard office equipment - Access to reliable high-speed internet connectionSafety to Self and Others- Minimal responsibility for the safety of others in a low-risk work environmentWorking Conditions/Hazards- Work in an office or approved remote environment with no exposure to hazardous materials or equipmentKey Responsibilities- Respond to help desk tickets and phone calls from pharmacies in a timely manner - Troubleshoot and resolve technical issues related to printers, computers, interfaces, and networking equipment - Consult with pharmacy staff to optimize technology setup and recommend improvements - Provide training to pharmacy staff on software applications and hardware devices - Document technical support activities and maintain detailed records of all interactions - Deliver superior customer service and ensure a positive experience for pharmacy staff - Collaborate with technical support team members to resolve complex issues and ensure service continuity - Identify recurring technical issues and contribute to developing permanent solutions - Participate in regular meetings and training sessions to stay updated on technical support best practices and industry trendsWelcome to Emapta India-your gateway to professional excellenceAt Emapta India, careers are built on stability, growth, and meaningful global exposure. Partner with international clients across industries while staying rooted in your home country. With a strong network of global partners, we create opportunities that empower professionals to thrive, innovate, and make a real impact. Join a community driven by ambition, collaboration, and long-term success-where your potential meets limitless global possibilities.#EmaptaEra

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