Service Engineer

Service Calls – Planning Service activity with Coordination with Regional In charge - Attending BD / PMC, Ticket Creation, daily Coordination FSE and Desk updates. Need to Make sure the 95% of interventions & willing to travel Pan India as it is required Technical support to team, if necessary, Escalation to Level 2 and follow up with deadlines. Weekly review with activity completed and Upcoming Planning. Revenue Generation – Support on Spares parts sales, technical clarification, intervention on overdue payments. It should be in line with targets. Promotion / selling of GFMS products, APS, Laser Calibration, Ball Bar…. Minimum 4 per month. Need to create MOM New -Installation – Planning (pre- installation, Installation, training, and conclusion with Check list) Used M/C Installation – Discussion with customer, review, registration, inspection, commercial conclusion, Planning (pre- installation, Installation, training and conclusion with Check list ) Training / Knowledge sharing - Conducting / Planning (Customer / Internal) Based on the team knowledge level and sharing of special field Experience. Draw / Extending other regions based on needs, Self / others -Creating an opportunity for learning all products of GFMS. MyRconnect – Educating Customers through team precenting benefits and Fallow ups Data Base – Review customer data base – need to create promotional activity and Plan add into GFMS service basket. Willing to Learn Different products of GFMS & knowledge Sharing Education Degree in Mechanical Engineering

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