Senior Business Analyst (ERP)

Role TitleSenior Business Analyst (ERP)Role PurposeLead end-to-end business analysis, functional process design, and documentation ownership for building/implementing an ERP platform for an IT Services company, including multi-country localizations and multi-tenant operating model requirements—starting from scratch through discovery, baseline, build support, UAT, and go-live.Reporting & Governance- Reports to: Program Manager / ERP Product Owner / Head of Applications - Key interfaces: Finance, Delivery/PMO, Sales/Ops, Procurement, HR (if in scope), Regional country leads, Solution Architect, QA, Data/Integration - Accountability: Requirements baseline, RTM ownership, sign-offs, change impact analysis, UAT enablementSenior Responsibilities (End-to-End)1) Discovery & Requirement Engineering (Senior Ownership)- Drive workshops and stakeholder interviews across business units and countries. - Document AS-IS and design TO-BE process flows (swimlanes/BPMN). - Produce high-quality FRD/FRS (or user stories) with acceptance criteria and business rules. - Define ERP-aligned non-functional requirements (security, audit, performance, retention).2) Build the ERP BA Documentation Pack from ScratchOwn creation, governance, and versioning of the full documentation suite:- Vision / Scope / Assumptions & Constraints - BRD (if applicable) + FRD/FRS or Story Map - Process maps (AS-IS / TO-BE) - Data dictionary + master data model inputs - Integration requirement specs (events, mappings, validations, error handling) - Reports & KPI catalog - Role & permission matrix (RBAC / SoD) - Requirements Traceability Matrix (RTM) - Change request log + impact analysis - UAT strategy, scenarios, scripts, and sign-off pack3) Multi-Country Localization (Country-by-Country Specs)- Create a Country Localization Matrix covering: - currency, fiscal calendars, taxation (VAT/GST/withholding), statutory reporting - invoice legal requirements, payment/banking formats - compliance, audit, retention policies where applicable - Produce per-country gaps and common/global baseline.4) Multi-Tenant Model (SaaS / Shared ERP Platform)- Define tenant boundaries and configuration policy: - tenant isolation (data/security/config), provisioning flow, shared vs tenant-specific settings - numbering series, templates, tax rules per tenant/country - reporting: tenant-level + consolidated (as permitted) - upgrade/versioning expectations, feature flags/backward compatibility - Create Tenant Model & Configuration Policy documentation.5) Delivery Support, Backlog Governance & Stakeholder Sign-offs- Lead backlog refinement with PO and tech teams; prioritize by business value and dependencies. - Ensure alignment between requirements and solution design/configuration. - Own sign-off workflow and baseline control to prevent scope creep.6) Testing, UAT & Go-Live Enablement- Create end-to-end test scenarios mapped to RTM (SIT/UAT). - Manage requirement clarifications during testing and triage. - Support cutover readiness: migration validation, reconciliation checkpoints, training inputs, hypercare backlog.ERP Functional Coverage (IT Services Focus)- Lead-to-Cash (Quote → Contract → Project → Billing → Collections) - Project-to-Profit (WBS/milestones, delivery, costing, margin) - Time & Expense (timesheets, approvals, expense policy) - Resource Management (allocation, utilization, capacity) - Billing & Revenue (multi-currency, taxation, credit notes, dunning; rev rec if applicable) - Finance (GL, AR/AP, intercompany, cost centers, statutory reporting) - Procure-to-Pay (vendor, PO, invoice matching, payments) - HR integration / employee master (if in scope)#itservices

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