Product Manager – Customer Solutions

About the RoleWe are looking for a dynamic and detail-oriented Product Manager – Customer Solutions to drive and manage three key workstreams: Rapid Requests (small, high impact improvements), and Professional Services engagements. This role requires close collaboration with Customer Success, Professional Services, Product Design, Engineering, and other cross-functional teams to ensure the consistent delivery of high-impact product improvements and professional services projects, aligned with customer SLAs.Key ResponsibilitiesRapid Requests- Own and manage the product backlog of small high impact feature improvement ideas submitted through the Idea Management platform. - Translate small high-impact ideas into product requirements and work with the development team to plan and deliver continuous product enhancements.Professional Services- Manage professional services projects such as new product deployments and data management implementations. - Coordinate with cross-functional teams including product experts, analytics, UX, engineering, and enablement to deliver tailored solutions.Best Practices & Strategic Execution- Conduct customer interviews and deep-dive analysis to understand needs and pain points. - Apply project management best practices to ensure high-quality, timely delivery of customer commitments. - Track and report on post-release performance to assess customer adoption and success of delivered features or services.Required Experience- 5+ years of overall industry experience, including at least 3 years in a Product Owner/Business Analyst role within an IT/Software product company. - Proven success in managing multiple concurrent projects or product tracks. - Hands-on experience working across the full product lifecycle in collaboration with technical and business teams. - Experience in interacting directly with customers and senior leadership stakeholders.Skills & Competencies- Strong analytical thinking, problem-solving, and structured decision-making. - Deep understanding of Agile methodologies, Product Thinking, SDLC, and modern project management practices. - Excellent communication, presentation, and stakeholder management skills. - Demonstrated ability to prioritize effectively, negotiate trade-offs, and drive outcomes. - Proficient in planning, execution, and reporting on product and project delivery metrics.What Success Looks Like- Increased velocity of idea-to-launch cycle for customer-facing improvements. - Seamless execution of professional services projects with high customer satisfaction. - A well-maintained backlog and clear prioritization across all streams.

Apply Now