JC Home Delivery Lead

Education required : Graduate in any discipline / (MBA or equivalent preferred)Exp. Required -Graduate: 4-8 Years / MBA: Min. 2-6 yearsJob Location : Chennai (OMR Kazhipattur, Royapuram, Madipakkam, Annanagar, Iyyappanthangal, T Nagar) , ChengalpattuJob Description :1. Responsible for Jio Home Delivery (JHD) in JC Operation,2. Manage and supervise various outbound channels to ensure high service levels for JHD customers,3. Recruit, train & deploy outbound direct sales agents in JC area as per the given target,4. Monitor refresher training on JHD process and product knowledge to agents,5. Drive Lead Acceptance & Lead Delivery on day to today basis,6. Ensure JC Level Master Configurations on JHD platform - Agents Stores, PIN Codes, Products,7. JC territory planning to ensure 100% manning coverage8. Supervise and manage General Trade & Own Store promoters (xDSS) for Home Delivery9. Propose improvements to ensure augmented customer experience10. Monitor and gather competition/industry plan, initiatives, policies and best practices

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