DEX Tool Specialist/Administrator_Aternity

Requirement Details Primary Location: Not specified in the JD (placeholder provided). Position Overview (Job Summary): The DEX Tool Specialist/Administrator is responsible for managing, maintaining, and optimizing the Aternity platform to improve end-user digital experience. The role involves proactive monitoring, analytics-driven insights, automation for remediation, and close collaboration with ITSM and support teams to drive operational efficiency and compliance. Primary Skills: Hands-on experience withAternityDEX platform Experience with similar DEX tools:Nexthink, Systrack Strong troubleshooting and root-cause analysis Automation and scripting usingPowerShell, Python Understanding of ITIL processes and compliance standards Proficiency in creating dashboards, reports, and performance analytics Secondary Skills: Knowledge of device/application performance analytics Cross-team collaboration (ITSM, Service Desk, Infra) Strong documentation and communication Workflow development for incidents and problem management Familiarity with enterprise monitoring tools Experience: Proven experience administering Aternity or similar DEX platforms Experience developing automated remediation workflows Hands-on scripting for compliance and system health Exposure to ITSM tools and ITIL practices Experience analyzing user experience data and recommending improvements Role and Responsibilities: A. Key Responsibilities Configure, deploy, and manageAternity agents and dashboards Build proactive incident and problem management workflows using DEX data Implement automation scripts for system remediation and compliance Collaborate with ITSM teams for integration and reporting Analyze device and app performance; provide optimization recommendations Ensure continuous monitoring of digital employee experience and system health B. Additional Responsibilities Document platform configurations, workflows, and procedures Assist in platform upgrades, patching, and performance improvements Support service improvement initiatives using Aternity insights Train L1/L2 support teams on Aternity dashboards and analytics Educational Qualification: Graduate degree inComputer Science, Information Technology, or related field Certifications: Preferred: Aternity platform certification Nexthink platform certification ITIL Foundationcertification

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